Shipping policy

SHIPPING POLICY

ORDER PROCESSING

In-stock orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping-transit time.

You will receive a shipping-confirmation email with tracking information after your order ships.

SHIPPING RATES AND ESTIMATED DELIVERY

CarGuy currently ships within the United States.

• Standard Shipping: $8
• Free Standard Shipping: Orders of $70 or more
• Express Shipping: $15

Estimated carrier transit times:

• Standard Shipping: 3–5 business days after shipment
• Express Shipping: 1–2 business days after shipment

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other conditions outside CarGuy’s control may affect delivery.

PREORDER SHIPPING

Preorder items are charged when the order is placed.

The CarGuy Founding Member Hat is expected to ship by September 18, 2026. If the expected shipping date changes, affected customers will be notified and given the option to accept the revised shipping date or cancel the preorder for a full refund.

If an order contains both preorder and in-stock items, the complete order may ship together when the preorder item becomes available.

ORDER CHANGES AND CANCELLATIONS

To request an address change or cancellation, contact hello@wearcarguy.com as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. CarGuy is not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address supplied by the customer.

Additional shipping charges may apply if an order must be reshipped.

LOST, STOLEN, OR DAMAGED PACKAGES

If tracking shows no movement, a package arrives damaged, or you receive the wrong merchandise, contact hello@wearcarguy.com with your order number and relevant photographs.

If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, the carrier, and the delivery location. CarGuy will assist with a carrier claim when appropriate but cannot guarantee replacement of packages confirmed as delivered to the address provided.

CONTACT

For shipping questions, contact hello@wearcarguy.com.