Refund policy

RETURN AND REFUND POLICY

We accept returns within 30 days after your order is delivered.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be unworn, unused, unwashed, and in the same condition in which it was received. Original tags and packaging must be included. Proof of purchase is required.

To request a return, contact us at hello@wearcarguy.com before sending the merchandise back. Returns sent without prior approval will not be accepted. Approved return instructions and the return address will be provided by email.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the merchandise arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. CarGuy is not responsible for returns lost or damaged during return shipment.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact hello@wearcarguy.com promptly with your order number and photographs of the item. We will evaluate the issue and arrange a replacement or refund when appropriate.

NON-RETURNABLE ITEMS

We do not accept returns of:

• Worn, washed, altered, or damaged merchandise
• Personalized or custom-made merchandise
• Gift cards
• Items specifically marked “Final Sale”

PREORDERS

Preorder purchases are charged when the order is placed.

A preorder may be canceled for a full refund at any time before it ships by contacting hello@wearcarguy.com.

Expected shipping dates are estimates based on current production schedules. If a preorder cannot ship by the promised date, CarGuy will notify the customer and provide the option to accept the revised shipping date or cancel the order for a full refund.

If an order contains both preorder and in-stock merchandise, the complete order may ship together when the preorder merchandise becomes available.

EXCHANGES

We do not process direct exchanges. To obtain another color or item, return the original merchandise following this policy and place a new order.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or credit-card company may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact hello@wearcarguy.com.

CONTACT

Questions about returns, cancellations, or refunds should be sent to hello@wearcarguy.com.